Rocio J Blanco                                                                                 Residence: Rochester, NY Willing to relocate: No                                                                % Willing to Travel: 20%

COMPETENCIES

• Microsoft Office products, 27 yrs.
• Journalistic Writing, 26 yrs.
• Editing/Proofreading, 25 yrs.
• Data Collection & Analysis,      22 yrs.
• Risk Assessment, Mgmt., & Quality Control, 17 yrs.
• Cross-Functional Mgmt. & Teamwork, 16 yrs.
• Multimedia reports/ briefings, 15 yrs.
• Project Mgmt. and Coordination, 14 yrs.
• Strategic Enterprise Communications, 14 yrs.
• Special event planning and execution, 7 yrs.
• Technical Content Development, 5 yrs.
• Atlassian JIRA/Confluence,     3 yrs.
• Programming languages: CSS & HTML, 2 yrs.
• Graphics Editing, 3 yrs.
• Agile Methodology including software development life cycle, 3 yrs.
• Adobe Frame Maker, 1 yr.
• Section 508 Compliance, 1 yr.

EDUCATION

• AA Korean Language and Cultural Studies, Defense Language Institute/FLC, 2017
• BA Information Science, Univ. of Arizona, 2022

CERTIFICATIONS

• SAFe Scrum Master Certification (2023)
• SQL Badge Credential Foundational level (2023)
• Certified Meeting and Event Planner (2019)

EXPERIENCE DETAILS

Booz Allen, Metadata Tagging as a Service, Documentation Specialist               1/2024 – Present

• In support of the Metadata Tagging as a Service project develops and manages all documentation for the Metadata Tagging as a Service project; develops collaborative project space in GitLab to track tasks, project details, personnel, and overall project progress; aids in scrum ceremonies and provides valuable input during client meetings.

Booz Allen, RADx Data Hub, Technical Writer/Editor                                              7/2023 – 11/2023

• In support of the National Institute of Health (NIH) Rapid Acceleration of Diagnostics (RADx) Data Hub, provided technical writing and editing of business documentation including a comprehensive online user tutorial, content for automatic email responses, health database website content, and other types of documents while tracking project metrics and tasking in Jira, an online Agile environment.
• the National Institute of Health (NIH) Rapid Acceleration of Diagnostics (RADx) Data Hub, provided technical writing and editing of business documentation including a comprehensive online user tutorial, content for automatic email responses, health database website content, and other types of documents while tracking project metrics and tasking in Jira, an online Agile environment.
• Collaborated with the website development team and client representatives to update user documentation in accordance with new software requirements and wireframes by using various Microsoft desktop applications, Google Drive, Slack, Zoom, and Teams. Participated in daily scrum meetings and periodic Agile ceremonies such as Increment Planning, Sprint Planning, Backlog Grooming, and Retrospectives.

Booz Allen Army Insider Monthly Newsletter, Editor/Survey Writer                  6/2023 – Present

• In support of the Army market, voluntarily serves as the Editor of the monthly newsletter proofreading and editing newsletter content and collaborates with staff writers and managing editor regarding articles, topics, features by using Microsoft Word. Other duties include scheduling and participating in synchronous and asynchronous meetings and document and assignment management by using Microsoft Planner and Teams.
• As Survey Writer for the newsletter, creates, manages, and reports monthly survey, metrics, and results using Microsoft Forms, Teams, and Excel.

Major Accomplishments: Earned a Silver Award for Collective Ingenuity for “editing expertise and help with the Army Insider” including knowledge mgmt. on Teams and monthly creation, editing and publishing of the newsletter.

Booz Allen, Amtrak FRA MTAS Contract, Proposal Writer/Editor                                                     7/2023

• In support of the Amtrak Call Order under the Federal Railroad Administration (FRA) Monitoring and Technical Assistance Support (MTAS) contract, performed a comprehensive technical edit of a 16-page recompete proposal using Microsoft Word. Skills used included: formatting, editing inline graphics and captions, proofreading, grammar and spelling corrections, and close collaboration with a wide range of stakeholders such as Principals and Officers in Charge (OICs), proposal and capture managers, and other editing and contract specialists.

Major Accomplishments: This resulted in the successful procurement of the $5.6M Call order which enabled Booz Allen teams to continue support for exciting new grant programs funded by BIL and work on many of the largest infrastructure projects to improve passenger rail service along the Northeast Corridor and across the country.

Booz Allen, US Army Corps of Engineers (USACE) Contract, Surge References Editor          2 – 3/2023

• In support of a US Army Corps of Engineers (USACE) contract, contributed short-term editing work of a 68-page Microsoft Word reference document for a larger research document. Skills used included: formatting, proof-reading, and testing and updating URLs where necessary.

Major Accomplishments: This enabled the full-time staff to focus on editing the 1,200 page research document, which helped to meet contract deadlines.

Booz Allen, Advana Customer Success, Technical Writer/Editor                          10/2022 – 7/2023

• In support of the Advana Customer Success Service Desk: wrote, edited, and proofread technical documents and took detailed meeting minutes during client meetings. Participated in and led scrums and weekly retrospectives and collaborated in the development of articles for future marketing/publishing purposes and automatic email responses for a customer response system.
• Proofread weekly metrics reports in Microsoft Power Point by using relevant quality and regulatory standards and technical expertise. Periodically edited four types of Business Operations and Management (BOM) documentation and weekly leadership reports and assisted in editing a bibliography document for a research manual by using Microsoft Word and Power Point.

Major Accomplishments: Improved a work process by increasing the efficiency of taking meeting minutes for at least 19 client/team meetings by 75%. This process is still being used in this position.

BAE Systems, Inc., Technical Manual Writer/Editor         8/2021 – 9/2022

• Wrote and edited technical documentation for hardware and software which included installation and configuration manuals, instructional materials, and end-user guides by using Adobe Frame Maker and Microsoft products including Word, Power Point, Visio, Paint 3D, and Teams. Also, provided data flow documentation and formatted technical publications by drawing from source materials and through consultations with engineers and technical personnel.

Major Accomplishments: Wrote and edited 1200 pages of Air Force technical manuals, 12 training decks, five pamphlets, and one instruction book which were technical documentation for system and software operations, systems engineering testing, and user guides. Delivered products meeting the client’s specifications on schedule, with zero discrepancies, and within budget constraints.

Joint Task Force-North RIAS Program, Intelligence & Language Research Analyst                                                                                       11/2018 – 8/2021

• Provided analysis and language translation to support the counter-narcotics mission along the US Southwest border. Collaborated with DHS analysts, ICE agents, and military analysts on investigative cases yielding over 4000 products such as translations, threat analyses, threat assessments, criminal network charts, and data to federal records. This work resulted in investigative leads, large drug interdictions, international and federal indictments, Reports of Investigation, and Intelligence Notes.

Major Accomplishments: Earned a Navy Commendation medal for contributing expert level language and intelligence analysis and expert level all-source research in support of the dissolution of the Bustamante Colombian crime family which was an international narco-trafficking organization that was shipping five metric tons of cocaine per month from the Port of Buenaventura, Colombia.

FCC/10th Fleet Ops Support Office, Strategic Comms Specialist/Project & Event Mgr.                                                                                           1– 7/2018

• Supported a government program by serving as a public-facing liaison and strategic communicator between Active and Reserve Navy commands, a position usually reserved for commissioned officers.
• Composed and published executive-level correspondence and strategic official communications, and provided dynamic administrative support for Reserve Component Directors, high-level visitors, organizational leaders, visiting Reserve sailors, and Commanders during Operational Exercises, meetings, and conferences through regular interactions.
• Filled and tracked critical billet gaps in Active duty billets which provided operational opportunities for Reserve sailors throughout 10th Fleet/FLEETCYBERCOMMAND.

Major Accomplishments: Successfully coordinated and executed the 2018 Reserve Cyber Warfare Conference for approximately 100 Navy Reserve officers and support staff garnering the highest praise from fleet-wide leaders. With zero security violations or discrepancies, submitted more than 40 Visitor Requests and escorted visiting personnel in accordance with facility security protocols and compliance.

NOSC Baltimore, Project Supervisor and Public Affairs Representative                                                                                                      2/2017 – 12/2017

• Supervised a project to boost the Navy’s image through beneficial media exposure and critical marketing initiatives. This project involved people management, collaboration with community leaders and museum representatives, and organization and fulfillment of swag bags.
• During an annual, international two-week-long Navy event, fostered cooperation among multiple commands and helped to improve the Navy’s local reputation. Also, escorted high-level VIPs to high-visibility events throughout the community over four days with zero incidents or discrepancies garnering high praise for my subordinate sailors and the hosting command.

Major Accomplishments: Strategically re-organized a unit of 75 sailors and officers increasing efficiency ten-fold and correcting over 50 military records and performance evaluations.

Navy Reserve NIOC Georgia, Educational Service Officer and Training Coordinator      4 – 6/2015

• Overhauled a position usually reserved for commissioned officers by building and maintaining a Microsoft Access database and associated Excel spreadsheets for tracking evaluations, education, and other advancement information for 150 sailors which increased efficiency by 80% and reduced the amount of time unit leadership time spent on semi-annual testing.
• Helped to coordinate and schedule two 3-week Enlisted Information Dominance Warfare training camps resulting in the successful job qualification of over 75 sailors across regional cyber commands.

Major Accomplishments: Awarded a Navy Achievement medal for outstanding project and knowledge management, and scheduling of advancement exams for 150 sailors in accordance with Navy regulations, and the coordination of training modules and exams across the Southeast region of the Reserve Cyber Command. This resulted in the promotion of more than 20 sailors.

FIOC Texas, Senior Intelligence and Language Analyst and Liaison                                                                                                      3/2010 – 12/2011

• By deploying to each unit respectively, supported counter-narcotics missions by processing raw intelligence data and providing real-time language and intelligence analysis for the Cryptologic Services Group (CSG) at JIATF South/SOUTHCOM, Key West, USCG Cutter Forward and USCG Cutter Waesche.

Major Accomplishments: Received a Coast Guard Special Operations Service Ribbon award for work aboard the Coast Guard vessels that resulted in the interdiction of 2.5 tons of cocaine, the detention of 11 drug trafficking suspects.

Nominated for and meritoriously promoted from among a command of 500+ sailors and received a Navy Achievement Medal for work at CSG which resulted in the interdiction of two tons of cocaine and the confiscation of an antenna device used in drug trafficking transactions at sea, effectively preventing its future use.

NSA/CSS TX – NIOC Texas, Training Officer/Knowledge Manager  2/2009 – 3/2010

• Developed and maintained a Microsoft Access Database and multiple Excel spreadsheets for Command of 500+ sailors, ensuring accurate Command training information and appropriately communicating updates to key stakeholders. Identified sailors who were delinquent in training and sought out and organized budget and relevant logistics for non-military training opportunities. Composed annual performance evaluations for over 100 junior sailors, maintaining strict quality control with zero discrepancies.
• As a command-level communicator, compiled and managed matrixed information for monthly command-wide planning board for training meetings using Microsoft Office products. Also, briefed senior ranking officers and other command leaders regarding training opportunities and delinquencies throughout the command.

Major Accomplishments: Received a Navy Achievement medal for outstanding work as a Training Officer, a position usually reserved for higher ranking individuals.

NSA/CSS TX NIOC Texas, Sr. Language Analyst/Lead Non-Commissioned Officer3/2007 – 2/2009

• Functioned as a superior professionalized transcriber and a Quality Assurance Officer for more than 20 multi-service personnel. Hailed as an outstanding top performer as Mission manager in a high-priority mission set working toward the eradication of international crime and narcotic drug trafficking. Drafted Job Qualification Standards, Standard Operating Procedures, and Emergency Reports Manuals, conducted and tracked quarterly training for multi-service personnel work center. Using Microsoft Word, Excel, and Power Point, developed and produced strategic communications and conducted over 25 in-person weekly activity report briefings to unit’s Commanding Officer and senior ranking officers disseminating essential information contributing to overall mission success.

Major Accomplishments: This work resulted in illegal drug confiscations, investigative leads for tactical